Saint d’Ici ships to all countries.
For orders of samples or full-sized bottles in South Africa, a flat rate of 50 ZAR applies, regardless of region. For international orders, a flat rate of 10 USD applies, regardless of country.
How we ship
Both local and international orders are sent with courier companies. Since these services are door-to-door somebody must be present to sign for the parcel once it arrives on your end. Once your parcel has shipped, we will send you a tracking number. Local orders take between 1 and 4 working days. International orders take between 3 and 7 working days. International orders may be further delayed by country-specific customs procedures, which are unfortunately beyond our control.
Taxes & customs duties
Depending on your country, you may be liable for customs duties and taxes once your order reaches its destination. Please note that these costs are beyond our control and they will be yours to pay to the relevant authorities.
Picking up from our store/premises
We do not have a store and our physical premises are unfortunately where we manufacture and not set up as a retail space. We thank you for your understanding. Alternatively, you can find a list of our stockists here.
Refunds & exchanges
Saint d’Ici perfumes are bottled and packaged to order. As such, we unfortunately cannot offer refunds or exchanges on our products. We encourage customers to first sample the perfumes if they are unsure. Should there be a defect with the bottle or any leakage, we ask that you please get in touch with us and to please keep the defected bottle with you so that we might understand what has happened.