Saint d’Ici ships to all countries.
Samples are shipped for free. For full-sized bottles in South Africa: A flat rate of R50 applies, regardless of region. For full-sized bottles to the rest of the world: A flat rate of 10USD applies, regardless of country.
How we ship
All samples are sent with the South African Post Office. These may take from 10-21 days to reach you. South African full-sized bottles are sent with a courier company. This is a door-to-door service so you need to please ensure that you provide us with an address that will have someone present to sign for the parcel. Delivery will take place between 3 and 5 working days once you’ve placed your order. International orders are sent with the South African Post Office. Once they reach your country they will be handed over to your respective national post office and delivered in the same way that your post is usually delivered. Delivery will take place between 10 and 14 working days once you’ve placed your order. Note, this timeline may be extended by your local customs office – this is beyond our control. We are working on courier options for international orders.
Tracking your parcel
South African customers will be provided with a tracking number. International customers who are concerned that their parcel is late can contact us for a tracking number. This tracking number will only be relevant to the South African leg of the parcel’s journey and the local tracking number will need to be obtained from your national post office. This generally requires you to phone the international deliveries section of your national post office and ask them for the local tracking number. While we apologise for this inconvenience, we have also found that waiting the full 14 working days is usually all that is required for your parcel to arrive.
Taxes & customs duties
Depending on your country, you may be liable for customs duties and taxes once your order reaches its destination. Please note that these costs will be yours to pay to the relevant authorities. Although it is almost impossible to foresee how much these taxes and duties will be and whether they will in fact be deducted, the following list will give you an idea.
PIcking up from our store/premises
We do not have a store and our physical premises are unfortunately where we manufacture and not set up as a retail space. We thank you for your understanding.
Refunds & exchanges
Saint d’Ici perfumes are bottled and packaged to order. As such, we unfortunately cannot offer refunds or exchanges on our products. We encourage customers to first sample the perfumes if they are unsure. Should there be a defect with the bottle or any leakage, we ask that you please get in touch with us using our contact form.
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